2. Professionalism and Emotional Intelligence
•Introduction
•Professionalism in and out of the workplace for your team and yourself
•Professional electronic communication
•Avoiding favoritism
•Components of emotional intelligence
•Self-awareness and empathy in high-stress environments
•Managing emotions during difficult conversations
•Leadership case study
•Summary
•Post test
- Apply professionalism tactics to health-care leadership environments
- Explain the components of emotional intelligence (EI) and its relevance to AP leadership
- Apply strategies for self-awareness and managing emotions in high-stress environments
- Demonstrate conflict resolution skills to promote team harmony and prevent burnout
MIley Wilkes (Moderator)
DNP, APRN, CNP
Pharmacosmos Therapeutics
Dr. Mailey Wilks is nurse practitioner from Cleveland, Ohio, with nearly 20 years of experience in health care, the last 12 years focused on hematology/oncology. She began her career as a patient care assistant during nursing school and obtained her undergraduate nursing degree in 2010 from Wheeling Jesuit University. She began her BSN role in cardiology at Cleveland Clinic. She quickly pursued her passion for education and achieved her MSN from Kent State University in 2014 and her Doctorate of Nursing Practice from Walden University in 2019. During that time, she worked at Cleveland Clinic Taussig Cancer Institute as both a nurse practitioner and AP leader. Through her several years of leadership experience, she helped develop and execute AP-led programs such as a Cancer Thrombosis Clinic, Oncology Rapid Access Clinic, Anemia Virtual Consult Clinic, and an AP Hematology Oncology Fellowship. She also holds an adjunct faculty role at Kent State University for their nurse practitioner program. Due to her passion for education and leadership, she recently took a new role as a medical science liaison for a pharmaceutical company in which she supports HCPs through scientific exchange in the disease states of iron deficiency anemia and ES-SCLC. She considers herself to be a lifelong learner who thrives on the opportunities to mentor other APs and develop education programs that support hematology/oncology clinical practice, leadership, and patients
Mailey Wilks has the following relevant financial disclosures:
Pharmacosmos–Employment as a Medical Science Liaison
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