3. Effective Communication

Only available as part of a package

•Introduction
•Communication across teams, peers, and executives
•Active listening and leading meetings
•Speaking the language of hospital administrators
•Methods for better difficult conversations
•Coaching, giving feedback, and hard conversations
•Electronic communication strategies
•Summary
•Post Test

•Apply effective communication strategies (techniques) to engage and collaborate with diverse stakeholders in clinical and organizational settings.
•Demonstrate the ability to lead structured team meetings and apply techniques for delivering constructive feedback to improve team effectiveness.
•Demonstrate strategies for electronic communication in professional settings.

Kate Martin (Moderator)

PA-C, MBA

Dana-Farber Brigham and Women's Cancer Center

Kate Martin, PA-C, MBA, is the Director of APPs for Mass General Brigham (MGB) Department of Radiation Oncology and Director of APPs for the Department of Medical Oncology at Brigham and Women’s Hospital (BWH) in Boston.

Kate began her career as a radiation therapist in 2007 at Roswell Park Cancer Institute in Buffalo, NY, before completing her Honours BSc in Neurobiology at Brock University and attending Weill Cornell Medical College where she obtained her Physician Assistant degree. She completed her MBA at Boston University’s Questrom School of Business.

She started her career in inpatient medical oncology and neurosurgery. She ultimately joined the Department of Radiation Oncology in 2017 and rejoined the Department of Medical Oncology in 2025. Her primary clinical focus is adult and pediatric diseases of the central nervous system, both in the ambulatory and inpatient setting. Her administrative role focuses on oncology APP strategy, utilization of APPs in radiation and medical oncology, leadership development, and systems integration.

Kate Martin, PA-C, MBA has no relevant financial relationships to disclose.

Key:

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Effective Communication - Introduction
Open to view video.  |  5 minutes
Open to view video.  |  5 minutes
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Communicating Across
Open to view video.  |  5 minutes
Open to view video.  |  5 minutes
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Communicating Across - Knowledge Check
1 Question  |  Unlimited attempts  |  0/1 points to pass
1 Question  |  Unlimited attempts  |  0/1 points to pass Knowledge Check grades DO NOT COUNT towards earning your CE certificate. You will be informed that you passed this quiz once it has been completed.
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Active Listening and Leading Meetings
Open to view video.  |  5 minutes
Open to view video.  |  5 minutes
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Active Listening and Leading Meetings - Knowledge Check
1 Question  |  Unlimited attempts  |  0/1 points to pass
1 Question  |  Unlimited attempts  |  0/1 points to pass Knowledge Check grades DO NOT COUNT towards earning your CE certificate. You will be informed that you passed this quiz once it has been completed.
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Speaking the Language of Hospital Administrators
Open to view video.  |  6 minutes
Open to view video.  |  6 minutes
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Speaking the Language of Hospital Administrators - Knowledge Check
1 Question  |  Unlimited attempts  |  0/1 points to pass
1 Question  |  Unlimited attempts  |  0/1 points to pass Knowledge Check grades DO NOT COUNT towards earning your CE certificate. You will be informed that you passed this quiz once it has been completed.
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Coaching, Giving Feedback, and Hard Conversations
Open to view video.  |  7 minutes
Open to view video.  |  7 minutes
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Coaching, Giving Feedback, and Hard Conversations - Knowledge Check
1 Question  |  Unlimited attempts  |  0/1 points to pass
1 Question  |  Unlimited attempts  |  0/1 points to pass Knowledge Check grades DO NOT COUNT towards earning your CE certificate. You will be informed that you passed this quiz once it has been completed.
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Do's and Don'ts of Electronic Communication
Open to view video.  |  6 minutes
Open to view video.  |  6 minutes
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Do's and Don'ts of Electronic Communication - Knowledge Check
1 Question  |  Unlimited attempts  |  0/1 points to pass
1 Question  |  Unlimited attempts  |  0/1 points to pass Knowledge Check grades DO NOT COUNT towards earning your CE certificate. You will be informed that you passed this quiz once it has been completed.
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Effective Communication - Summary
Open to view video.  |  9 minutes
Open to view video.  |  9 minutes
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Effective Communication - Post Test
5 Questions  |  Unlimited attempts  |  4/5 points to pass
5 Questions  |  Unlimited attempts  |  4/5 points to pass This post test counts towards your CE Certificate. You must answer at least 4 of 5 questions correctly to earn credit for this module. You have unlimited attempts to pass the Post Test.
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